If you choose to pay your fees from your federal refund you have to agree to the extra $39.99 refund processing fee for the third party bank to receive your refund, take out your fees and send you the rest. You are shown that fee before you agree to it.
Yes. I know. I’m supposed to be charge $39 for the bank transfer fee and $89 for filing self employment. But they’re also charging an additional $40 and I don’t know why.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent –
SE version is currently $69 for the fed + $39 for the state + 40 for the bank processing fee + any sales taxes your state imposes.