Anyone else stuck in a loop where the efile option is not working and just keeps moving back a page? Any suggestions to fix it?

I have spoken with customer service and she stated they know it is a problem but then said it was the IRS and I would need to print and mail in my forms. Has anyone gotten Any real answers?

432

Intuit Alumni

Jan 25, 2022 8:42:56 AM

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New Member

Mar 20, 2023 12:48:00 PM

i am stuck with this same issue at the enter the bank account info. It will not let me through to the next page and efile

Intuit Alumni

Mar 21, 2023 8:18:06 AM

Are you receiving any error messages or is it just "moving back a page" as the op mentioned? @NakyMe2000.

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Anyone else stuck in a loop where the efile option is not working and just keeps moving back a page? Any suggestions to fix it?