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New Member
posted May 31, 2019 7:16:12 PM

An error has occurred There has been an error accessing your online session. You can 'Try Again', but if you continue to get this message, please select 'Exit', a

An error has occurred


 
There has been an error accessing your online session.
 You can 'Try Again', but if you continue to get this message, please select 'Exit', and log back in later.

0 5 1439
5 Replies
Level 15
May 31, 2019 7:16:14 PM

It is a known issue, see the following from TurboTax

 

Why am I getting the login error message, "There has been an error accessing your online session. You can "try again", but if you continue to get this message, please " exit" and log back in later"?

 

New Member
Jun 28, 2019 3:05:21 AM

@bluedeb that response has been archived / deleted

Returning Member
Jul 2, 2019 10:39:14 PM

Is anyone else having this issue. I have been trying for two days to complete my return. But still getting the same nessage.

Level 1
Jul 7, 2019 5:41:22 AM

Me too. Did anybody get past this?

Level 1
Jul 7, 2019 6:18:52 AM

Okay, somehow I just tried something that I did in previous years since it seems like all the messages and help are missing this year. I have a foreign filing address, so you have to temporarily update My Info with a US address, then pay with your US credit card and get all the way to just before printing, then change My Info back to the foreign address.