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Returning Member
posted Sep 14, 2019 9:00:08 PM

amendding 2017 return

how do I get to an area that says take me to my return? I ned to pay for an upgrade so I can access my 2017 return that was rejected back in 2017

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1 Replies
Level 15
Sep 14, 2019 9:26:57 PM

If your  2017 return was rejected you do NOT amend it.  Amending is a special process used only for a return that has been filed, accepted, and fully processed.  You do not amend a tax return that has never been successfully filed in the first place.  If you need to make any changes to the 2017 return you can do that but you do not want to click on anything that says "amend."  

 

 Online preparation and e-filing for 2017 is permanently closed.  You have to download 2017 software to a full PC or Mac (not to a mobile device) and then print, sign and mail your return.  If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time.

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return.