I need to speak to a representative
The TurboTax online editions are only goof for One tax return per account and User ID.
TurboTax support FAQ for starting another tax return - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/start-another-return-turbotax-online/L0B7Rjkyo_US_en_US?uid=m9a57at0
See TurboTax customer support link below
TurboTax Phone Number