I was using the main Turbo Tax site and had called for support in regards to filing an extension. The agent told me it wasn't an option because I hadn't completed registering. She asked my income and told me to register through freefile.intuit.com. Then she found out the free version wouldn't support e-filing and extention so she said I could do it on irs.gov. They just take you in a loop and provide a link back to turbotax. I don't want to have to re-enter my data, I just want to pay the $120 to Turbotax and have them file it. I also can't clear out the data and go back to the other version like she said I could. Now I don't even have the option to call TurboTax Support. This has screwed me big time. Help!!
Oh boy...First of all it is too soon to request an extension for a 2019 return--the form for that will not be available until later in March. So if you need an extension you have to wait for the form. An extension only gives you extra time to prepare your Form 1040--it does not give you extra time to pay your tax due. You still have to pay estimated tax due by April 15, 2020.
If you did use Free File and then found out you do not qualify to use it, I hate to tell you this, but you cannot move the data to a paid version of the software. The IRS has rules that prohibit that. So if you cannot file using Free File, you do have to start over in a paid version. But why could you not use Free File--was your income too high?
You qualify to use Free File if your income was $36,000 or less, or $69,000 or less if active duty military, or if you qualify for Earned Income Credit
But not sure about some of the stuff the "agent" told you--you certainly
can
e-file using Free File. Did you try to e-file and run into problems--was it rejected? If so, what was the rejection code or rejection message?
If you need/want to go back to the paid software, you have to use a different account and user ID--you cannot use the same account and user ID that you were using for Free File or you will just loop back and forth.
So sorry for the frustration you are having. Hope this helps a bit.