Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 15, 2020 12:48:28 PM

After I signed for taxes today a new return amount was approx. 3,000.00 less then was quoted on 1/2/20. Need to start process over?

0 2 154
2 Replies
Expert Alumni
Jan 16, 2020 3:26:10 PM

You do not need to start the process over. The refund amount is not accurate until all information has been entered and the return is ready to be filed.

 

Also, our software is constantly being developed to incorporate the newest tax law. If the software has been updated since January 2nd it is possible that changed the refund amount. With TurboTax, you can rest assured with our 100% accurate calculations guarantee.

 

New Member
Jan 28, 2020 10:13:54 AM

My W-2 did not even upload onto the return, it printed a blank page, it still did not allow me to go back and fill in , i'm pissed, took my money!