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New Member
posted Mar 4, 2023 1:24:31 AM

"address should not be entered directly on the information worksheet" why am I still getting this error? I've deleted it multiple times, edited my address through My Info

multiple entries, going on over an hour now and still can't seem to find a way to bypass this screen. very frustrating paying for their services and being referred to the community to answer the problem

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1 Replies
Intuit Alumni
Mar 4, 2023 9:59:09 AM

@shaneandrew21 

 

Can you try the steps provided below to see if that resolves your issue:

 

  • Log completely out of your TurboTax account
  • Clear cache and delete cookies
  • Then log back in and see if you are still having the same issue

You can also try using a different web browser. Please respond back here is this does not resolve your issue.