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New Member
posted Apr 12, 2024 5:25:06 PM

Activation screen on TurboTax 2023 is just spinning blue dots for 15 minutes. No email, no text, so I don't know what it is waiting for or if it is just stuck. Help?

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1 Replies
Expert Alumni
Apr 18, 2024 10:16:57 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.