Are you on the Turbo Tax Advantage plan? You can update your info but it may be too late to get the 2024 program so it will be for next November for 2025. How to update your Turbo Tax Advantage account, …..
How do I update or confirm the info in my TurboTax Advantage account?
If you missed the Advantage deadline you can buy the Desktop program here, https://turbotax.intuit.com/personal-taxes/cd-download/
You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax