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New Member
posted Apr 7, 2025 10:27:50 PM

6 digit PIN

I found the spot to enter the 6-digit IRS issued PIN.  I agree it's in an odd location.  When I select update, the page turns white. I'm using Premier, windows 10.  I've been able to enter in the past but not this time.  Does anyone know why this is happening?

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1 Replies
Expert Alumni
Apr 8, 2025 3:34:09 AM

Please try the following steps

  1. Log out of Turbo Tax.
  2. Clear your cache and cookies
  3. Delete Cache & Cookies
  4. Close Turbo Tax 
  5. Shut down the computer
  6. Re-start your computer
  7. Re-open the browser and log back into Turbo Tax.
    • You can also try a different browser as well,

If none of the above steps resolve the issue, 

Please contact the TurboTax Support Phone Number