Why is 500$ child credit from my first stimulus check missing?

Missing in what way?  What are you looking at or trying to do?

Make sure that the child is correctly reported as a dependent on your tax return.  IRS FAQ states:

 

A qualifying child must have either: 

• An SSN that’s valid for employment and assigned to them before the due date of your 2019 return (including the filing deadline postponement to July 15 and an extension to October 15 if you requested it); or
• An ATIN. 

An ITIN won’t be accepted for a qualifying child.

 

Note: When the qualifying child is claimed by spouses filing a joint return, at least one spouse must have an SSN that’s valid for employment for a qualifying child to be considered. If the return isn’t filed by married spouses filing a joint return, the taxpayer filing the return must have an SSN that’s valid for employment for a qualifying child to be considered.

 

The TurboTax software adds together the entries that you made for receiving stimulus check 1 and stimulus check 2.

 

Then the software computes the amount of your stimulus check amounts based upon the information that has been entered into the tax software. 

 

TurboTax will compare your one or two stimulus payment amounts to the computations within TurboTax.  The computations within TurboTax are based upon the information that you have entered into the tax software.  If you are due an additional amount, it will be issued as a Rebate Recovery Credit (RRC) on line 30 of the 2020 1040 tax return. 

 

If you believe that you are due a Rebate Recovery Credit (RRC) on line 30 of the 2020 1040 tax return, then you should: 

• Check the amounts entered for stimulus check 1 and stimulus check 2, and
• Make sure that you have correctly entered your dependent information.

If there is a difference, it is in one or both of these situations. 

 

In TurboTax Online, you are prompted to input stimulus check 1 and stimulus check 2 information under Review down the left hand side of the screen.

 

You can also access your stimulus check choices by following these steps: 

• Down the left side of the screen, click on Federal.
• Across the top of the screen, click on Other Tax Situations.
• At the screen Let’s keep going to wrap up.  Click on Let’s keep going.
• At the screen Let’s make sure you got the right stimulus amount, click Continue.
• At the screen Did you get a stimulus payment? you can update your stimulus check entries. 

  See also this TurboTax Help.