Your credits for your kids are usually already included in your refund that's showing. You can check this by removing one of your children and seeing how/if your refund changes.
There are 7 possible reasons; you aren’t getting the Child Tax credit (CTC). It’s usually #4:
Your income is too low. The child tax credit (CTC) is limited to your tax liability. The CTC is a non-refundable credit and can only reduce your income tax to 0, It can not help you beyond eliminating your tax liability. But, if you have more than $2500 of earned income, some or all of it is usually given back to you thru the "Additional Child tax credit". That is, part of the CTC may be on line 28 of form 1040 (2021- 2024) instead of line 19. The ACTC is calculated on form 8812 and is basically 15% of your earned income over $2500. The ACTC is a maximum of $1700 (2024) ($1600 for 2023, $1500 for 2022) per child, not $2000.
To get a 'second opinion' on-line direct from IRS, try https://www.irs.gov/uac/is-my-child-a-qualifying-child-for-the-child-tax-credit
https://www.irs.gov/uac/Ten-Facts-about-the-Child-Tax-Credit
I have exact same problem. when i add my two resident alien kids (under the age of 10), I do not see any tax credit. Ideally I should be getting $500 x 2 for my two kids.
I tried removing them and re-adding. Also tried adding them as other dependents but it keeps saying -
Based on what you told us, <name> doesn't meet the citizenship or residency requirements.
Did anyboby find a solution to this problem?
For a child to be claimed for the child tax credit, they must have a social security number by the due date of the return. You may qualify for the Other Dependents Credit. You should review your entries in the program if you qualify. Double check your answer to the support question, some people read it backwards due to the wording.
From $500 Credit for Other Dependents:
From What is the Child Tax Credit?
To qualify, your child must meet all of these requirements:
Thanks! I was entering wrong citizenship status. It got resolved.