If you are still experiencing this error, would you be willing to send a diagnostic copy of your tax file so that we can try to determine the source of the issue? If so, please follow these instructions:
- sign in to your online account and go to your tax return
- select Tax Tools in the menu to the left
- select Tools
- select Share My File with Agent
- a pop-up message will appear and you will need to select OK to send the sanitized diagnostic copy to us
- you will also need to provide the token number that is generated by typing it in a comment below
Per a different answer provided to my post, I made sure all info from 1098 and MC is entered. I ignored the option to change any answers on the screen where the error comes up during the Fed review but CompleteCheck at the end flags the issue again and tells me I have details to button up. Should I ignore and try to push through to file?
The error condition stating that “limit int/points should not be greater than –XXXX” is being generated for the case where the taxpayer has mortgage interest reported on Form 1098 from their lender as well as a Mortgage Credit Certificate (MCC), but both forms were not entered into the tax return (or another specialized situation discussed at the end).
In order to be able to claim the MCC, the mortgage interest information from your lender must also be entered even though you are not claiming itemized deductions.
To correct the error, be sure that both the form 1098 information (and all the follow-up questions) and the MCC information has been entered into your tax return. Also, do not enter any values or answers on the screen where you see the error.
To go directly to the section of your return to enter the 1098 information, you can use the following steps:
After your 1098 information has been entered and the follow-up questions answered, the error condition should be cleared.
(There was one additional case where the error could be generated even though both documents were entered. If the box is checked that your name is not shown on the 1098 from your lender, then the error could be generated. As long as your name is on the loan documents, you are liable to pay the mortgage, and you did pay the mortgage interest reported on the 1098, then you can uncheck that box to clear the error condition.)