We have joint custody and alternate years for claiming on taxes for 1 dependent. The IRS website says I should be able to get payment in this situation. But when going over the recovery rebate credit
To adjust your Recovery Rebate Credit, you will need to identify what payments have or have not been received from the two economic income payments in TurboTax.
This section is at the beginning of the Federal Review. But, to see it, you need to be at the end of Other Tax Situations, first. To get there in TurboTax, follow these steps:
It sounds like you have already gone to check Get My Payment. To check other IRS Resources, see: Questions and Answers about the Second Economic Impact Payment which is still getting updates.