Noncash donations (i.e. items given to Goodwill) should be Schedule A line 12, but Turbotax put them on line 11. How to get this fixed?

Please let us know exactly which version of TurboTax you are using.

 

I just tested this on a Desktop version, and both the Line 11 and Line 12 items populated correctly.

 

Try going back through the Charitable Donations interview to make sure you identified the donations as noncash where prompted.

 

See this article for more information on claiming charitable donations in TurboTax.