He was born in 2004. We are well under the income limit. He lived with us in the US all year long, and we received the advanced payments, but Turbotax says he doesn't qualify as a dependent, or for the Child Tax Credit (though they did at least acknowledge that we won't have to repay the advance, because we qualify for the repayment protection)?
The IRS says otherwise according to their Interactive Tax Assistant. They say he's a "qualifying person for the Child Tax Credit purposes."
You should be getting the CTC for a child younger than 18.
Contact customer support for help with this.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily
We cannot see your return. So this is a guess. Did you perhaps enter an incorrect answer pertaining to your son's Social Security number/card? We have seen that happen a few times. Go back and see if you said he did not have a SS number valid for employment.
A9. For qualifying children, the SSN must be valid for employment in the United States.
I answered everything correctly. I did look at the in-return explanation of the child tax credit, and they have not updated the age limit to 18, or the credit size, for the 2021 tax year.
"The Child Tax Credit is a tax break that can benefit people with children under the age of 17. You can get up to $2,000 for each child you claim. That's money in your pocket."
You are posting from the CD/download. Have you updated your software?
I downloaded from their site rather than use the CD. And, yeah, it just updated, and it's still got the same wrong information. 😕
You should be getting the CTC for a child younger than 18.
Contact customer support for help with this.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily