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Level 1
posted Mar 3, 2025 2:25:13 PM

my computer was hacked and I cannot find my old email as everything had to be removed to clean the hard drive. What can I do to get signed in with my key code

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1 Replies
Expert Alumni
Mar 5, 2025 1:50:15 PM

If you don't have access to your old email and you don't have any idea what your username and password are then you will have to start a new account with TurboTax.  TurboTax can't provide passwords or usernames to anyone.

 

@EHLOUGHLIN