My childcare credit for my daughter Divisha with SSN# is showing $500 which is not correct

$500 sounds like the tax credit for Other Dependents, so you may not have gotten any credit or benefit for Child and Dependent Care.

Is there a form 2441 attached to your return? What does it say?

You also might go to "Am I eligible to claim the Child and Dependent Care Credit?" to see if the IRS can tell you the issue.