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New Member
posted Apr 11, 2025 5:29:41 PM

Is anyone having trouble moving past the deductions screen? I have a simple tax return just one w-2 so I shouldn't be having any issues.

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1 Replies
Expert Alumni
Apr 11, 2025 5:45:15 PM

Try closing TurboTax, and then clear your cache and cookies.

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

TurboTax FAQ: How to clear your cache 

TurboTax FAQ: How do I delete cookies?