I submitted my taxes with turbo tax and I know that my AIG from last year is correct because I am sitting here looking at it and I received an email from you telling me that it was not correct
PLease reply back to me and tell me what is your problem?
,
The IRS database probably has incorrect information concerning the 2018 AGI for your Social Security number. Or you filed the 2018 tax return late in the year.
Regardless, try entering a 0 (zero) for the 2018 AGI and e-file again.
If this is also rejected then you will have to print and mail the tax return.
See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...
If you amended your 2018 tax return, that can change the AGI. Trying using the AGI from before you amended. Then try the AGI after you amended. Finally, try entering a zero for the AGI.
If after all three you still can't e-file, then you have no choice but to print, sign and mail the return to the IRS.