Did you enter the 1095-A with numbers in column A and B? If not, this would be needed in order to claim the credit if you are eligible. The credit is only available to those who received insurance through the marketplace.
You say NYS income, do you have other income? The credit is a federal credit, so your MAGI is counted for any and all states you receive income in.
If your filing status is married filing separate cannot take the PTC.
If you'd like, we can look at your return and see exactly what you see to help come to a resolution. The return will be scrubbed and won't include any of your personal details.
If you're using TurboTax Online:
Once you're logged in to your account,
- on the left hand panel, click on Tax Tools and then choose Tools
- on the pop up window, select Share my file with Agent
- you'll see a message saying you'll give us a copy of your tax return. Your personal information will be changed so we can't see any private information.
- click okay and you'll get another message with a token
If you're using TurboTax Desktop:
Please reply to this message with your token so that we can further assist you. Let us know all other states that are included on the return.