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posted Mar 18, 2021 2:51:16 PM

I signed off 3/16 whike working medical deduction. Now 3/18 I signed back on . The program will not go to the deductions I was on , It only want to start a new nts tostart a new return. Why?

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1 Replies
Intuit Alumni
Mar 21, 2021 1:48:41 PM

Check and see if you only have one account and are in the correct account that you used to start your current tax return. By using our account recovery page you can locate all your accounts. This will show you all the accounts you have active. please see the information below for Account Recovery assistance:

https://myturbotax.intuit.com/account-recovery/