Try these options to fix the issue you are having
If you are using TurboTax Online
- Check your browser's settings. (Clear your Cache and Cookies)
- Check on your internet connection
- Try using a different web browser
If you are using TurboTax Desktop
- Make sure the software is updated.
- If you haven't rebooted your computer, please do
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.
** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.
If you are still having issues after trying these options, contact Customer Support by clicking the link below
TurboTax Phone Number