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New Member
posted Feb 20, 2020 8:42:05 AM

I am getting a blank screen when I try to input a deduction for property tax?

0 7 1826
7 Replies
Level 15
Feb 20, 2020 11:28:38 AM

@hookytime 

 

1)  Desktop software ? or Online sofware?

 

2) IF Desktop...MAC or Windows? (and which OS rev are you using?)

New Member
Mar 10, 2020 4:57:47 PM

Was a fix identified for this?  I'm experiencing the same problem.  Running TurboTax Premiere, desktop, Win 10.

Employee Tax Expert
Mar 10, 2020 5:45:35 PM

Try the following.  

  1. Select the Personal tab and select Deductions & Credits
  2. If you have already input information, you should be able to see the section titled Your Home
  3. Select Property Taxes - start
  4. You will see the following screen:

 

If you still do not see the above screens, select the Online option in the top menu and select Check for Updates to ensure your software is up to date.

 

Level 15
Mar 11, 2020 6:23:13 AM

@Reacher 

 

Try this...............

_____________________________

......TTX should only be installed and run as an Administrator.....not in some guest account without administrator privileges...but it's hard to know each person's exact setup.

 

But even if you did that already, there is an internal setting that sometimes needs to be implemented also ...(for some strange reason).

 

So...Save your tax file and Exit TurboTax....then:

 1)  right click TurboTax 2019 icon

2)  Select  … Properties

3)  Select the  Compatibility tab

4) In the "Settings" box … check the box to "Run this program as an administrator"

5) Apply...OK...then restart the program and try again

_________________

This has fixed the problem for a number of users now.

__________________________________

Still won't work......then Customer Support on the phone

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

___________________________________

Level 1
Apr 5, 2021 2:50:25 PM

Running in administrative mode worked for me. Phew.

Level 3
Jan 8, 2023 10:31:17 AM

This problem occurred again while doing my 2022 return.  I right clicked the TurboTax icon and selected "Run as Administrator" and the problem went away.

Level 3
Jan 5, 2025 11:49:11 AM

FYI - This problem occurred again as I am completing my 2024 return.  I am on Windows 10 and desktop version of TurboTax.  When clicking on "Property Taxes" to enter my 2024 property tax amount, the screen comes up blank.  So I exited TT, right clicked on the TT icon on my laptop desktop, selected "Run as Administrator" and the problem went away - the property tax entry screen came up.