TT doesn't scam their millions of users ... it is bad for business. Why do you think you were wronged ?
They may not be in the business of scamming but they sure don't mind taking you for more money then they should. I have been on the phone for the past 3 days trying to get answers as to why they charged me for a hire filing prep profile than I signed on to do. The customer service agent I got on the phone after waiting 2 hours agreed with me but said they didn't know how to fix it. Now whenever I mention the word "refund" or help on the phone, social media or email with support. All I know is that they took $200 more of my money for prep and my taxes are still wrong and apparently no one can stay on the line long enough to help me.
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support for this situation: