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New Member
posted Jan 19, 2023 7:13:40 PM

"Cant file due to disaster tax relief laws passed by Congress" needs review error. Any idea why? I never clicked yes nor saw question regarding disaster relief.

I tried completing the form and have visited all sections within TurboTax however I can't seem to get pass this error message.

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3 Replies
Level 15
Jan 19, 2023 7:23:21 PM

That question  about disaster relief was asking whether you took money out of a retirement account  like a 401k or IRA  during the covid-19 pandemic.  Did you do that?   If not, remove the form.

 

TO REMOVE A FORM IN ONLINE TURBOTAX

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/view-delete-forms-turbotax-online/L7SZhwCHv_US_en_US?uid=ld24j691

 

New Member
Jan 19, 2023 7:39:02 PM

Thank you for the help, however that didn’t work either. I went into tools and have deleted the 1099-R form and Form 5498 with the same error message. 

I’ve also tried deleting cache and cookies and using another browser.

 

As a last resort I also deleted and reentered w2 and still same issue. 

Level 15
Jan 19, 2023 7:41:12 PM

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily