The childcare credit will not work until you have entered income from both parents. You cannot start with the credit--you have to start by entering your W-2 or self-employment income.
Do you both have W2 income? Have you entered all your income yet? Make sure you are each showing income. Check each W2, should be assigned to the right spouse. If you have self employment income you need to have a profit to qualify.
See the Child Care Credit for qualifications
https://ttlc.intuit.com/questions/1900643-what-is-the-child-and-dependent-care-credit
The childcare credit will not work until you have entered income from both parents. You cannot start with the credit--you have to start by entering your W-2 or self-employment income.
Do you both have W2 income? Have you entered all your income yet? Make sure you are each showing income. Check each W2, should be assigned to the right spouse. If you have self employment income you need to have a profit to qualify.
See the Child Care Credit for qualifications
https://ttlc.intuit.com/questions/1900643-what-is-the-child-and-dependent-care-credit