You have not posted any other questions here under your username jsgpsg
We have no idea what nys problem you are referring to.
It doesn't work. Perhaps you can send me new software?
@jsgpsg
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 9 p.m. Pacific time