Someone might be able to help if you tell us what state and what credit specifically.
TurboTax allows me a deduction on my Connectiut state income tax return on line 41, "Social Security benefit adjustment (from Social Security Benefit Adjustment Worksheet)", that is carried over from line 50 to line 4 on my CT-1040 return. When I fill out my CT-1040 return on the Connecitcut Dept. of Revenue Services website, there is no deduction allowed on line 4, 41 and 50 lines for my Social Security benefits adjustment because my adjusted gross income is above the amount for which this deduction is allowed by the state.
Is there a way that I can contact someone at TurboTax abou this? I tried clicking on the Live Help for $60.00 button on my return but nothing happened.