TT won't let me file because it thinks each of three items should be equal to the sum of all three. Oregon

When I try to transmit my return I get this:

Sch OR-WFHDC: Provider Amount You Paid of $500 and total you paid to provider of $3000, should always be the same.

(Dollar amount changed for privacy)

Basically, there are three child care providers, $500, $1000, $1500. That totals $3000 (which TT calculated).

The bug seems to be that is appears to expect only 1 provider and has some kind of check that the first provider amount matches the total.

How do I report this? How can I work around this and file anyway?

574

Expert Alumni

Apr 5, 2025 4:59:15 PM

When you entered the individual, the total paid, the providers, it is creating an error? Is this a warning error that you can continue past, letting you file or is it blocking you from filing? Are your forms correct?

To print or view your forms, including all worksheets:

In desktop, switch to Forms Mode.
For online:
1. On the left side, select Tax Tools
2. Select Print center
3. Select Print, save or preview this year's return
4. If you have not paid, select pay now.

A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

Online version:

Delete the form/ worksheet- if possible, see How to Delete
Log out of your return and try one or more of the following:
- Don't use Internet Explorer.
- Clear cache and cookies,
- Sign in using a different browser.
- Sign in using a different device.
Log back into your return.
- Enter the information again.

Desktop version:

Delete the form
Save your return while closing the program.
Update the program
Open
Enter the information again.

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TT won't let me file because it thinks each of three items should be equal to the sum of all three. Oregon