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Level 1
posted Mar 24, 2022 2:24:13 PM

Trying to pay for my California eFile but the information screen is too big and I can't get it to continue!!

I get to the final efile screen.  Click on pay with credit card ( as opposed to with federal return ).  The screen to gather name and address information pops up.  I fill that out.  But this screen is too big.  I can't access any "continue" buttons presumably on the bottom.  If I try to shrink the screen via clicking and dragging from the top, it simply disappears and locks up turbo tax.

 

I'm on Windows 11

Turbo Tax Deluxe

And probably the last year I'm using it.

0 1 271
1 Replies
Intuit Alumni
Mar 27, 2022 10:40:00 AM

Please try to use the CTRL and the MINUS sign in order to reduce the text size, which will reduce the screen size.