Please try clearing your cookies in your browser and then log back into your TurboTax software. Many times, this will help clear the issue and allow you to log back in.
Instructions to clear cookies to restart TurboTax
If you are using the desktop version of the software, make sure your program is up to date.
- Select the Online menu at the top
- Then select Check for Updates.
Please comment if this does not resolve your issue.