Msg says "We need a little more info...", then just loops

When I am running the final analysis, the Federal checks out fine. The State (California) issues message:

"We just need a little more info to finish your California taxes."

When I click the LET'S FINISH CA NOW button the programs just loops back to this same screen.

519

Intuit Alumni

Feb 28, 2020 12:32:50 PM

If you are using an online version of TurboTax, please try another browser, or try clearing cookies. Here is a link that will give your more information on clearing cookies on major browsers.

Clearing Cookies on Major Browsers

If you are using a desktop version of TurboTax, please try doing a manual update. This link will help you with those steps:

Manual Update for TurboTax Desktop

New Member

Mar 18, 2020 5:19:48 PM

I am running the desktop version. I updated this evening. I encountered this problem. I re-ran the update and the problem persists. I cannot file my taxes. HELP!

Returning Member

Apr 14, 2022 9:43:39 PM

Same for me. "Let's finish CA now. "

>> Exactly. I updated and reopened. Using Windows 10 Desktop program.

======================

Turbotax has abandoned this complaint. Can someone please respond?

Why sign in to the Community?

Msg says "We need a little more info...", then just loops