Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Oct 16, 2023 2:20:22 PM

I keep getting a Customer Service Message that says the Maine e-file agency is undergoing system maintenance. Does anyone else have this issue?

I called and spoke with a TT rep and she can see the Maine return was accepted.  I have no ability to see the Acceptance from Maine, and now I need to file an amended return and cannot take action until the TT software is updated.

0 4 773
4 Replies
Level 15
Oct 16, 2023 3:00:09 PM

Did the rep tell you that you had to wait until there is an update for TurboTax??

Level 2
Oct 16, 2023 3:42:49 PM

Thanks for asking.  The TT rep said that she would see information about an issue if it had been flagged by TT for a fix (presumably an update).  She said she did not see any information regarding this matter in the system.  

Level 15
Oct 17, 2023 1:21:23 AM

@sandrajones1961 - the issue is with the State of Maine - not with Turbo Tax.  Other software vendors are reporting the same issues to their customers.  Here is one example: 

 

https://vitablog.taxslayerpro.com/message-from-maine-impacting-acknowledgements-2/

Level 2
Oct 17, 2023 3:52:56 AM

Thank you for the guidance.  This is a super good Community.