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New Member
posted Feb 10, 2022 3:15:39 PM

I have e-filed my federal return but turbo tax will not e-fil my North Carolina state return.

0 53 8998
24 Replies
Level 15
Feb 10, 2022 3:18:13 PM

@watts1955 

If you efiled the Federal return separately by itself, has it been accepted yet?   When Federal is filed separately, you can't efile a state return until the Federal has been accepted.

 

If that's not the situation, then you'll have to provide more info for someone who may can help in this user community forum.   But this is a public forum, so don't post any personal info.

 

  What happens when you try to efile the NC return?   What is the reason TurboTax says it cannot efile the NC return?   Is there any error message?   Have you gone through the REVIEW tab to see if it tells you what the roadblock is?

Level 15
Feb 10, 2022 3:24:40 PM

@watts1955 

Also, I just now see that quite a few North Carolina forms are not yet finalized and ready for efiling.  Several will not be available until 2/24/2022.    Check the NC forms availability list here:

 

State Forms Availability Tables

https://ttlc.intuit.com/community/forms/help/state-forms-availability-table-for-turbotax-individual-personal-tax-products/00/26227

Returning Member
Feb 11, 2022 4:03:16 AM

I am having the same issue with my NC efile. I have tried to submit the federal but it has not been accepted as of yet. I am getting a message that turbo tax can not file the state return and from what I have heard they are the only ones having this issue. 

Returning Member
Feb 11, 2022 11:26:10 AM

I receive the following message when I try to transmit my NC return. The federal return is filed and accepted.

 

"The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending".

 

Level 15
Feb 11, 2022 11:27:29 AM


@schmittd3 wrote:

I receive the following message when I try to transmit my NC return. The federal return is filed and accepted.

 

"The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending".

 


The North Carolina Individual Income Tax Return Form D-400 is not yet available for e-filing.  It is estimated to be available on 02/24/2022

Go to this TurboTax website for North Carolina state forms availability - https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_nc_online_individual.html

New Member
Feb 11, 2022 5:28:15 PM

That form is now available. My Turbotax program was updated with it and goes through the filing process all the way to the end (after accepting payment for it) and then fails.

New Member
Feb 12, 2022 8:01:43 AM

I am having the same proplem federal taxes efiled and accepted turbo tax files are up to date north carolina forms up to date payment accepted went through state e-file process get message that turbo tax is unable to process and send data says to check with turbo tax support. what is your answer

Level 15
Feb 12, 2022 8:09:11 AM


@nagshead wrote:

I am having the same proplem federal taxes efiled and accepted turbo tax files are up to date north carolina forms up to date payment accepted went through state e-file process get message that turbo tax is unable to process and send data says to check with turbo tax support. what is your answer


The North Carolina Individual Income Tax Return Form D-400 is not yet available for e-filing.  It is estimated to be available on 02/24/2022

Go to this TurboTax website for North Carolina state forms availability - https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_nc_online_individual.html

 

If you want to e-file your federal tax return now then change how you file the NC state return.  This assumes that all of the forms and schedules included in your federal tax return are available for e-filing.

If using the TurboTax online editions click on File on the left side of the online program screen.  On Step 3 of the File section click on Start or Revisit.  Select the button File by Mail.  Then change the filing status of the state return.

After the federal return is e-filed and accepted by the IRS you can e-file the state return when it is available for e-filing.  Just use the same procedure and change the state return back to e-filing.

New Member
Feb 13, 2022 5:13:08 PM

The NC D-400 forms for simple returns are available and TurboTax will update those forms to your return.  However, NC will not allow the return to be transmitted via e-file until at least 24 Feb at the earliest.  This was on our local tv news yesterday.  Hope this helps.

Intuit Alumni
Feb 13, 2022 6:24:23 PM

You are correct. The expected date for some of the forms to be available is February 24, 2022. Here is the North Carolina form availability table for a comprehensive list.

 

@autiger7296

Level 1
Feb 14, 2022 5:39:09 AM

I've had the same problem,  previously received an email from Intuit that the NC forms were ready.  Updates applied, ran Turbo Tax 2021 Deluxe, e-file Federal worked, NC state return continues to fail AFTER I paid the $20 to e-file.  From what I can tell now, it looks like certain forms eligible for e-filing won'y be ready until 2/24.  Wish Intuit handled this better.  Now I'll wait another week or so I guess and try to file NC State return again.

Level 3
Feb 15, 2022 3:15:25 AM

The form that is holding up the acceptance of the NC tax forms being accepted by the state is the NC info worksheet. It says that it is unsupported. Does that mean that the state just has not issued the form yet. Or will it never be supported. My federal return has already been accepted and I even tried to print out the state forms but it would not allow me to do so...This is totally unacceptable .....Turbotax has to provide more info of what unsupported means...

Level 3
Feb 15, 2022 7:56:27 AM

My 2020 NC e-file did not include NC Information Worksheet - what is it that tells you this form is "holding up the acceptance" of the return?  The key forms that are required say "2/24/22" and the scads of other forms say "unsupported"  -- because, I assume, they are not included in the e-file.

Intuit Alumni
Feb 15, 2022 9:24:49 AM

The NC Information Worksheet is not supported for e-filing because it is an information sheet for personal benefit that is neither required nor e-filed.  You can monitor the status of the forms needed for your return via the link below. If the forms become available sooner than the currently published date, the article will be updated to reflect the new availability date.

North Carolina Individual Form Availability

@Ramwiz

@DaveinCharlotte1

Level 3
Feb 15, 2022 9:58:52 AM

your answer is incorrect, without the information worksheet you cannot get you refund deposited into your bank, please do your home work, even if you select refund by mail you cannot print out the forms because the information worksheet is not available....program is useless without this form, I might as well just download the forms from the state and hand fill them out....Turbotax need to contact NC and find out if the information worksheet will be available...thanks

Level 3
Feb 16, 2022 3:13:12 AM

Without the NC information worksheet you cannot select to efile your return and have your refund direct deposited into your bank. You cannot even print out the forms. This is a very important form and online or printed forms cannot be processed without it

Expert Alumni
Feb 16, 2022 5:48:17 AM

@Ramwiz - NC has several forms that have not been finalized for e-filing.  Until those forms are finalized and TurboTax has programmed them into the system, the e-file process for NC will be hampered.   The complete e-filing process involves several forms that interact with each other to complete the e-filing process.  You can check the status of North Carolina form availability by using this link.

 

North Carolina Forms Availability

 

Keep in mind:

  • It takes some time to incorporate state forms into TurboTax. While they may be available from your state on a given date, we need a few days to make the forms available for use in TurboTax.
  • When you locate your form or schedule, there will be dates for both Print and (depending on the state and the form) E-file availability. If the E-file form is listed as unsupported, the form must be printed and you'll need to mail your return.
  • Forms and schedules missing from the table aren't supported in TurboTax.

Level 1
Feb 16, 2022 7:18:08 AM

If the state won't accept e-filing because of certain forms after 2/24, then how do I get my $20 e-file fee back?

Expert Alumni
Feb 16, 2022 7:38:17 AM

You can e- file your federal now and e-file the state return later.

  1. When you get to the Here are your filing options screen, select Change next to your state return.
  2. On the the Change filing method screen, select I'm not ready to file and Save.

When all the state forms are available, you can reopen your return and e-file your state return:

  1. Sign in to TurboTax.
  2. On the Your 2021 federal return was accepted! page, scroll down to Your tax returns & documents, select Show, and then select 2021
  3. Now select Add a state (this reopens your return)
    • Note: if you've already started your state return, you can select Continue your return in the state tax return box
  4. Select State from the left menu (on mobile devices, tap in the upper-left corner to open the menu)
  5. On the Let's get your state taxes done right screen, select Continue and follow the instructions

Your e-filed federal return will need to be accepted before you can e-file your state.

Level 2
Feb 16, 2022 11:19:26 AM

I am having the very same problem.  I purchased the efile license and when I try to submit, I get a message the TurboTax is unable to recognize the data, that turbotax 2021 tax transmission is not available and I may need to file by mail.  Turbo generated the data and processed the fee to efile, but won't let me efile.  So they are tell me thanks for the money now go put the returns in the mail.

Level 2
Feb 16, 2022 11:21:26 AM

Very same problem.  We are being charged for a service that is not being delivered.  They are stealing our money.

Level 2
Feb 16, 2022 11:25:35 AM

I have all the forms, but TurboTax says it is not able to process 2021 returns and that should file by mail.  They processed the filing fee charge, but won't process the returns.  Unaccceptable

Level 2
Feb 16, 2022 11:27:55 AM

I totally agree.  Completely unacceptable support and total failure of the quality assurance department.  I hope people get fired.

Not applicable
Feb 16, 2022 2:10:13 PM

This is actually a NC problem at the moment, not a Turbotax problem.   i believe i saw some information on the NC department of revenues page.  all of the last minute changes the state made to law seems to have broken their efile system for individuals.