How does TurboTax get the "subtractions from federal income" amount?

Can you clarify which state you are working on?  Someone will be able to look up the specific information.  Thanks!

@anonymousABC

I am working on Colorado state taxes.

Without seeing your screen, it will be difficult to determine which deductions are being referred to on your Colorado return. It would be helpful to have a TurboTax ".tax2021" file that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools. 

1. Then select Tools below Tax Tools. 
2. A window will pop up which says Tools Center.  
3. On this screen, select Share my file with Agent. 
4. You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number. 
5. Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.  

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

@anonymousABC

Hello,

@LenaHThe token number is 972565.

Thank you.

The $2,000 subtraction is the College Invest Contribution. 

@anonymousABC

Hi,

I have the same issue with Turbo Tax Home & Business 2022.

Note: the steps that you provided are not applicable to this version.

Part-time resident of CO.

V/R,

Don

It would be helpful to have a TurboTax ".tax2022" file that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information.  If you would like to do this, here are the instructions: 

Go to the black panel on the top of your screen and select Online. 

1. Scroll down to and select Send tax file to Agent. 
2. You will see a message explaining what the diagnostic copy is.  Click send through this screen and then you will get a Token number. 
3. Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.  

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

@englanddon

Hi,

Thanks for the response.

The Token Number is 1073930.

Awaiting your analysis,

Don

You may have been having an issue with your CO return due to form availability.  All forms are updated now, so you should be able to update your software, review your state returns, and be good to go.

To do this in TurboTax Home & Business you can follow these steps:

1. Within TurboTax, under Online in the black menu bar at the top of the screen click Check for Updates and follow the steps
2. Open your tax return and go to the State Taxes tab
3. Continue then Edit next to your CO state return
4. Go over Colorado again and verify all your answers
5. Proceed entering/reviewing your return.

@englanddon 

Hi,

Unfortunately, the forms not being updated were not the  issue, as no update occurred.  I believe I discovered the 20k was somehow related to CO's 20k retirement exclusion.  Again, I sent the diagnostic file, as requested, it would have been nice to have someone actually analyze the problem.

Thanks for the non-assist,

Don