Turbo tax charges $25 to e-file a VA state return and after you pay and continue on to e-file, Turbo Tax wants to make one last check of the return. In our case, it said we were unable to e-file because we overpaid state taxes one w-2. We must file by mail.
Would be nice if Turbo Tax made that check as part of the original check of the state return before making us pay for the e-file.
Can I get a refund of $25 for I paid for a service that Turbo Tax then said I coiuldn't use?
If you used desktop software and paid the $25 state e-file fee, but were unable to e-file your state return, you can ask for a refund of the $25 fee.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
What state taxes does it say you overpaid? State withholding? Maybe we can help you fix it and efile.