It is possible that you are not able to e-file due to having Form IT-2, Summary of Wages, on your state return. This form cannot be e-filed by TurboTax.
Per NYS, you're required to electronically file your return if you meet all three of the following conditions:
- You use software to prepare your own personal income tax return
- Your software supports the electronic filing of your return
- You have broadband Internet access.
Since you do not meet all three of the above conditions, you can mail your return.
There is no penalty for mailing in your return.
If you are NOT including a payment, mail your return to:
STATE PROCESSING CENTER
PO BOX 61000
ALBANY NY 12261-0001
If you ARE including a payment (check or money order), mail your return (including Form IT-201-V) to:
STATE PROCESSING CENTER
PO BOX 15555
ALBANY NY 12212-5555