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New Member
posted Mar 21, 2024 9:53:16 PM

Whenever I try to enter 1099-NEC income it errors out with "Something went wrong..." How do I get around this issue?

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2 Replies
Level 15
Mar 21, 2024 9:59:45 PM

Since you are using LIVE, ask your expert.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbotax-live/L73wOZD5D_US_en_US?uid=lfiz6cgp

Employee Tax Expert
Mar 22, 2024 5:46:37 AM

Check to make sure you have a good, strong internet connection. If you are using a vpn, you might need to temporarily disconnect it. Same with anti-virus software. 

 

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.