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posted Jun 19, 2021 5:05:23 AM

Full service expert not responding

Hello, how do I contact support?

My full-service expert has changed 4 times in 2 weeks and now have not responded to a request to meet.

No response between 6/10/2021 - 6/16/2021.

I would have already finished my return on my own, but unable to switch out of full service.

Help

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1 Replies
Level 15
Jun 19, 2021 5:55:12 AM

You are not posting from Full Service---you are posting from Self-Employed Live, so we cannot be sure which software you have been using.

 

 

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

 

 

 

If you are using "Live"

 

You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 5 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

 

 

If you are using Full Service:

 

https://ttlc.intuit.com/community/taxes/discussion/how-to-contact-my-full-service-expert/00/1950947