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Level 2
posted Jan 10, 2025 8:54:27 PM

Why is Turbo Tax is not letting me enter social security income?

The software just kicks back to the Wages and Income Main Page.

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3 Replies
Expert Alumni
Jan 14, 2025 6:01:29 PM

If you're using TurboTax Online, close the program, clear your Cache and Cookies, and return to the Retirement section to enter your SSA-1099.

 

Here's more info on How to Enter Social Security Benefits (SSA-1099).

Level 2
Jan 14, 2025 6:49:26 PM

I'm using Turbo Tax Desktop. I think it is a glitch in the software. I spent time on the phone with Turbo Tax this past weekend. They finally suggested that I reinstall the program. I did that and it still didn't solve the problem

Expert Alumni
Jan 15, 2025 1:40:34 PM

You might reference this thread for a work around: https://turbotax.response.lithium.com/console/agent/16822203