There may be an error based on the payer's i.d.. Enter the information that you have and see if it is able to be filed by TurboTax. There is a workaround for the payer i.d. if there is an error.
You need to enter a substitute 1099-R form in TurboTax as follows:
Here are the steps:
1. Sign into your account and select Pick up where I left off or Continue.
2. Type 1099-R in the search bar and select Jump to 1099-R
4. On screen, Your 1099-R, answer Yes and select Continue
5. Next screen, Choose your bank or brokerage, select I'll type it in myself
6. On the screen Tell Us Which 1099-R You Have, check the box
I need to prepare a substitute 1099-R and follow the prompts.
As to the Federal ID, if your foreign issuer does not have the ID number, try entering 99-9999999.
If electronic errors occur due to 1099-R data entry, enter the pension under Miscellaneous income, see below instructions. As long as IRS has the pension reported and included in total income, it is not problematic.