.......OK, here's your situation with that 1099-R.
Whoever issued that 1099-R did NOT update their form to the new/proper 2020 1099-R box numbering format that the IRS wants everyone to use this year. So your boxes 12,13,14 on your paper 1099-R will go into boxes 14,15,16 in the software's 1099-R form.
of course, if there was no withholding in box 12 of your paper 1099-R, then you may not need to enter boxes 14,15,16 in the software's form at all.