Hardship withdrawals are available to prevent eviction or foreclosure on your main home. It's up to your employer and the plan custodian to approve your request for a hardship withdrawal. If there is a 2 in Box 7, you do have an exception for an early distribution without penalty. If you do not have that code, for Box 7, contact the plan custodian for a corrected 1099-R.
Please see more information in this TurboTax Help article.