Do folks know tax refunds are going to green dot to another account? when you call they do not recognize your social security number.

This is normal.  You will first want to check with the IRS to see if they have provided a refund date. It can take anywhere from a few days to 3 weeks to update and show the status. 
 

If you chose to have your fees deducted, you can check with Santa Barbara Tax Products Group.
 

Please use this link to track your refund from the IRS. 
Tax Season Refund Frequently Asked Questions