(No matter what value I enter for the state amount during SmartCheck I get sent back with SmartCheck saying it is erroneous)
Are you getting this message when you run SmartCheck for the federal return?
What is the exact message you are getting?
What are your amounts in (W-2) box 1, box 11, box 16, and box 18?
I am also getting the same error message - "Form W-2 (Fidelity Investments) Nonqualified Distribution (State Amount) - The total amount of Sect. 457 state distributions does not match with the amount of Sect. 457 distributions reported on the federal return. Adjust the state entries as needed.
However, the numbers do agree EXACTLY. I've tried retyping the same number in error window, but error doesn't clear.
W-2 Boxes 1, 11, 16 are exact same number. Box 18 is blank.
After requesting the diagnostic file below, I received some further information that this is a known customer experience that is being addressed. It is expected to be resolved after 2/2/2024.
In order to take a closer look and report this as a possible software issue, it would be extremely helpful to have a diagnostic copy of your tax file. The diagnostic file will not contain any personally identifiable information, only numbers related to your tax forms. All personal information is redacted with 'xxx'. If you would like to provide us with the diagnostic file, follow the instructions below and post the token number along with which version of TurboTax you are using in a follow-up thread.
Use these steps if you are using TurboTax Online:
If you are using a CD/downloaded version of TurboTax, use these steps:
[edited 1/27/2024 | 9:47 am PST]
Looks like another similar thread has identified this issue and several diagnostic files have now been submitted to LindaS5247 Employee Tax Expert
I'm getting the same error message with the same circumstances. Boxes 1, 11, 16 are all identical with box 18 empty. Do you need more disgnostic copies submitted for this error?
Expert Linda S5247 has responded on a similar thread that issue expected to be resolved by TT Development Team by 2/2/2024
Does anyone know if these issue resolution dates for reported problems are posted online by TT somewhere? Anyone have the link?
Was posted by: Expert Linda S5247
That's the only info I saw, from her thread referencing the issue and 2/2/2024 resolution date
Please check forms availability here. Select online, Windows, or Macintosh from the drop down menu. Whenever the federal and states change a form, we have to as well. This happens throughout tax season.
Not sure what you mean. The 'form' is a W-2 for a non-qualified pension payment that people receive. An error keeps showing up when you run the TT Review (even though the values are identical). See previous thread for details. It seems that this is a software bug in the program that needs to be corrected.
I think Amy C was trying to tell me where the resolution dates are posted. But, the link she provided is just for the release date of various forms. As far as I can tell, they do not post any kind of consolidated "bug fixes underway" list. Except for the 2/2/2024 estimated fix date they provided in the thread you found.
Got it. Hoping (like many others) a software update on/around 2/2 will resolve.
After today's TT update, the issue was fixed for me. Good to see!
Saw that this was resolved on 2/2 but still getting the same error Total state amounts must equal box 11
Turbo tax updated when I started today, so I should have latest version which is WinPerRelease [phone number removed]
In my case boxes 1 and 11 have the same amount. Box 16 is broken into 2 states and the total of the two states equal boxes 1, 11.
Do you need any further details?