Enter your 1099-R and in the TurboTax interview, at the question What did you do with the money?, answer that you rolled over to another retirement account. (see screenshot)
No I did not. I followed these instructions, checked the rollover box and wrote an explanation. However when I go to the very end to e-file (had even paid for e-file with my credit card and it has been charged) the program would not allow me to file. It kept sending me back to the fact that I had entered zero as the tax due on this rollover amount. Have gone to chat room with this issue and got no response. I will be disputing the charge from Turbotax on my credit card for e-filing my returns since I have not been able to e-file.
What you describe is almost certainly a user entry error or, less likely, a Form 1099-R improperly prepared by the payer.
@garner-lois wrote:
...and wrote an explanation...
Please explain exactally what asked you for an explanation? Only the substitute 1099-R interview will ask for an explanation or a Traditional IRA distribution when you manually change the carry-forward basis. Neither of which would be used for a received 1099-R for a rollover.
TurboTax also asks for an explanation statement if one mistakenly enters a zero in box 2a of TurboTax's 1099-R form when the the code in box 7 is 1, 2 or 7 and the IRA/SEP/SIMPLE box is marked. For a rollover of a distribution from an IRA, the amount in box 2a of such a Form 1099-R must ALWAYS be the same as the amount in box 1.