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Returning Member
posted Dec 30, 2020 6:25:59 PM

Turbo Card /Green Dot Closed my account with out my knowledge now i cant get my MUCH NEEDED Stimulus FUNDS

Turbo Card /Green Dot Closed my account with out my knowledge now i cant get my MUCH NEEDED Stimulus FUNDS

 I called several times to all numbers 

turbo card services 

green dot and  tuirbo tax

ALL DAY LONG its now 9:22 pm in the evening and I cant get no answers

and TURBO card service number has now somehow BLOCKED my freaking calls

I been with you guys for 2 years 

and `NOW ALL OF THE SUDDEN my account closed and my card doesnt expire until 2024

WTF

I cant PAY MY FREAKING BILLS

and Im reading I may have to claim it on my taxes

IM IN SO MUCH DEBT I MAY NOT EVEN GET A REFUND>>>>>

THIS IS COMPLETE BS>>>>>

I AM NO LONGER RECOMMENDING YOU ALL 

THIS IS COMPLETE BS

0 2 1037
2 Replies
Level 7
Jan 5, 2021 11:41:01 AM

Thanks for using the community to report your experiences. TurboTax is in contact with GreenDot and we've passed on your comments. As you can imagine, these are busy times for us. Hang tight! We're working on resolutions. Current scenarios: 
  • You need a replacement card. If the address you have on file is still your current address, you can call GreenDot (888-285-4169) and request a new card through their IVR (interactive voice response). 
  • New address? You will need to talk to a live agent to update your address. 
  • Note: We've heard reports of  dropped calls or silence on the line with Green Dot. This is not an ideal experience for you and it's understandably frustrating. If this has happened, please try calling again. 
  • Your account has been closed. Contact the IRS, they have information on how the stimulus will be delivered to you. 
  • You did not receive a stimulus. Contact the IRS, they have information on how the stimulus will be delivered to you. 
TurboTax does not have information on your missing stimulus, you will have to contact the IRS if you did not receive your stimulus. Additionally, TurboTax and Green Dot do not have any information regarding your stimulus payment status eligibility. The most up to date information on stimulus deposit eligibility and status can be found at IRS.gov/coronavirus. Stay safe and thanks for reaching out. Hope this helps!

New Member
Mar 19, 2021 4:10:57 AM

Ive paid for the deluxe service got 2 yrs.. Then Because i was right about a transaction turbo card closey account...2 days nefore 3td stimulas is to be deosited?? HORRIBLE BUSINESS PRACTICE.. Especially SLOWING MONEY FOR CHILDREN LIVING IN POVERTY...