I am able to get to the screen to enter my bank information and it says I'm eligible. However, after entering my info I am getting the message "the tax return information you entered does not match our records". I am entering the info from my 2018 taxes as I have not yet completed 2019. I've entered my adjusted gross income exactly as it appears on line 7 of the 1040 form. I received a refund. I believe the problem may be in the refund amount I need to enter. I have the refund amount on my tax form as 22,127. However, my refund check included interest, so I actually received a check for $22,251.62. However, that is not a whole number. I've entered 3 different possibilities for the refund amount, $22,127, $22,251, and $22,252 (rounded to whole dollar). This is the 2nd day I've got that message after three attempts each day. I have also entered my husbands SSN and got the same error. I have no idea why it is not matching, so I am unable to enter my bank information. Do you have any ideas since I'm unable to contact anyone at the IRS?
It sounds like you've exhausted all options for providing direct deposit information. If the Get My Refund tool will not work to allow you to enter your bank information, you will receive your stimulus via a paper check (as long as you otherwise qualify).